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Frequently Asked Questions
You will be required to make the full payment for your selected item upfront when you place your order. Rest assured, your payment will be securely held by Open Road Rides until you receive the item and have a 10-day inspection period to decide if you want to keep it.
Once you receive the item, you’ll have 10 days to thoroughly inspect it and ensure it meets your expectations. If you decide not to keep the vehicle during this time, you can return it at our expense, and you will receive a full refund.
To initiate a return within the 10-day inspection period, simply contact our customer support team. We will arrange for the item to be picked up at no cost to you, and you will receive a full refund once the item is returned in its original condition.
If you encounter any issues or have questions about the item during the 10-day inspection period, please reach out to our customer support team. We’re here to assist you and ensure a smooth experience.
No, returning the item within the 10-day inspection period is completely free of charge. We will cover the cost of pickup and ensure a hassle-free return process.
Once the returned item is picked up, we will promptly process your refund, and you can expect to receive it within 24 hours.
If you decide to keep the item, the payment will be processed, and you will become the proud owner of your chosen item. Enjoy your new ride!
You can reach our customer support team through the contact information provided on our website. We’re here to assist you with any questions or concerns you may have.
At Open Road Rides, your satisfaction is our priority, and we’re committed to providing a secure and worry-free online vehicle buying experience. If you have any additional questions or require further clarification, please don’t hesitate to contact us.
We do our own trucking, and because of our large trailers, we are able to ship other items for 3rd parties along with yours, which enables us to provide a 80 cents/mile shipping fee. The shipping branch basically allows us to offer competitive shipping rates.
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Contact Us
Mon – Fri : 9:00 AM – 05:00 PM
Sat : Closed
Sun : Closed
support@openroadrides.com
+1(901)729-9017
3552 Winchester Rd, Memphis, TN 38118
Why Us
Revolutionize your trucks & RVs shopping with our secure online platform at Open Road Rides. Trust us for transparent, high-quality service and the convenience of doorstep delivery. Experience the future of trucks & RVs shopping today.